Frequently Asked Questions
Shopping & Availability
Where can I buy Gorilla Grip products?
Shop directly at gorillagrip.com or find us on Amazon and Walmart.com.
How do I check if a size or style is in stock?
Stock updates live on each product page. If a size or option is grayed out or shows as sold out, it's temporarily unavailable. Reach out to hello@gorillagrip.com to get more details on restock.
What payment methods do you accept?
American Express, PayPal, Apple Pay, Mastercard, Shop Pay and Visa.
Shipping & Delivery
What are your shipping options?
We offer standard shipping, which typically arrives in 3-7 business days. Shipping costs are calculated at checkout.
Do you offer free shipping?
Yes, standard free shipping is included on all orders over $25. It will automatically apply at checkout.
Do you ship internationally?
We offer shipping within the US and to Canada.
How do I track my order?
You'll get a shipping confirmation email with tracking info as soon as your order ships. You can also check past orders from your account.
Returns & Order Issues
What do I do if I received the wrong item?
Email hello@gorillagrip.com with your order number and we'll make it right.
What do I do if I haven't received my refund?
Email hello@gorillagrip.com with your order number and we'll look into it.
What to do if my discount code isn't working?
Double-check the code is entered exactly as shown and hasn't expired. Still stuck? Email hello@gorillagrip.com
What do I do if my order arrived damaged?
Email hello@gorillagrip.com with your order number and a photo of the damage, and we'll take care of it.
Account & Communications
How do I log in to my account?
Visit the account login page and enter the email address associated with your Gorilla Grip account. If you don't have one yet, you can create one from the same page.
How do I see my order history?
Log in to your account and select Orders to view details on any past purchase.
How do I sign up for Gorilla Grip emails and texts?
Scroll to the bottom of any page and enter your email to join our list, new subscribers get 10% off their first order. You can join our SMS list from the link in the site footer as well.
How do I unsubscribe from emails or texts?
For emails, scroll to the bottom of any Gorilla Grip email and click Unsubscribe.
For texts, just reply STOP to any of our messages.
Product Questions
Will it damage my floor?
Slip-Resistant Rug Pad: not recommended on lacquered, acrylic, natural stone, porous, or refinished floors
Rug Corners: safe on hard floors generally but always check your floor manufacturer's directions first.
Not sure about your specific floor? Email hello@gorillagrip.com and we'll help you confirm.
How do I wash or clean it?
Rug Corners: wipe the Rug Corner to floor side with a damp cloth, let air dry, reuse.
Slip-Resistant Rug Pad: hand wash in mild detergent, air dry; it's also reversible and vacuum friendly.
For care instructions on the Felt + Rubber Rug Pad or Rug Pad for Carpet, email hello@gorillagrip.com and we'll walk you through it.
Will it work on carpet?
Rug Pad for Carpet : yes, built specifically for wall-to-wall, low-to-medium pile carpet.
Rug Corners and Slip-Resistant Rug Pad: no, hard floors only.
Contact Us
Have more questions? Message our support team below and we’ll get back to you within 24 hours!
